Privacy Policy

Effective Date: 05/07/2025

ZipDrive Travels | www.zipdrivetravels.co.in | zipdrivenetwork@gmail.com

At ZipDrive Travels, we are committed to protecting your personal information and ensuring a transparent experience when you interact with our services through our website, mobile application, or any other platform. This Privacy Policy outlines how your data is collected, used, disclosed, and safeguarded, and also clarifies the scope of our responsibilities regarding financial transactions, IT infrastructure, and third-party involvement. Your use of our platform constitutes your agreement to the practices described herein.

We collect personal data such as your name, mobile number, email address, physical address, ride preferences, location details, device information, browser type, IP address, and other technical identifiers when you interact with ZipDrive Travels through our digital platforms. This data helps us to provide reliable cab services, customer support, route optimization, and user analytics.

Please note that ZipDrive Travels reserves the right to use your personal data—including name, contact details, location history, and interaction records—for marketing, advertising, customer engagement, remarketing, retargeting, and promotional campaigns related to ZipDrive Travels’ services. These communications may be sent via SMS, email, WhatsApp, in-app notifications, or other digital channels, and are intended to keep you informed about offers, service updates, route launches, and seasonal discounts. You may opt out of non-essential communications by contacting us at zipdrivenetwork@gmail.com.

Important Notice Regarding Transactions

As of now, ZipDrive Travels does not accept, store, or process any form of online payments or financial transactions through its website or mobile app. No payment gateway, credit/debit card input, UPI, wallet, or online banking is active on our platform as of the effective date of this policy. Therefore, ZipDrive Travels, its owners, employees, or representatives shall not be held liable or responsible for any unauthorized, fraudulent, or assumed online transactions conducted on or through this platform. Users are strongly advised not to attempt or engage in any payments via this site until an official update is published enabling secure online transactions. Any monetary engagement with ZipDrive Travels is to be made only through verified offline methods or through direct communication with authorized representatives.

Disclaimer Regarding IT Services and Development

The website, mobile app, and associated digital infrastructure of ZipDrive Travels have been developed and are maintained through external IT service providers. ZipDrive Travels is not responsible for any technical malfunction, data breach, loss, unauthorized access, or misuse arising from the use of such third-party software, hosting, or development platforms. Any errors, vulnerabilities, or service disruptions originating from these third parties fall under their respective responsibilities and not that of ZipDrive Travels or its management.

We employ industry-standard safeguards including data encryption, firewalls, restricted access control, and regular system monitoring to protect your information. However, no system can guarantee complete security. Users are encouraged to avoid sharing sensitive personal details unnecessarily and to report any suspicious activity immediately.

Cookies and other tracking technologies may be used on our platform to improve user experience, monitor usage trends, and enhance platform functionality. You may disable cookies through your browser, though this may affect some features.

You have the right to access, correct, or request deletion of your personal data held by ZipDrive Travels, subject to legal and regulatory limitations. For such requests or any data-related concerns, please contact zipdrivenetwork@gmail.com.

ZipDrive Travels services are only intended for users aged 18 and above. We do not knowingly collect data from children. If such data is inadvertently collected, we will take steps to delete it promptly upon discovery.

We reserve the right to update this Privacy Policy without prior notice. The latest version will always be available on our website with the revised effective date. Continued use of our services after such updates implies your acceptance of the changes.

Note: If anyone who doesn’t know English, he/she may use any interpreter to read this.

Contact Us

ZipDrive Travels

📧 Email: zipdrivenetwork@gmail.com

🌐 Website: www.zipdrivetravels.co.in

🏢 Office: Pathankot and Zirakpur

We appreciate your trust and assure you of our continued commitment to privacy, transparency, and safe services.