Cancellation, No‑Show & Refund Policy

7.1 Booking Cancellation by Customer:

Cancellation requests must be received in writing (via WhatsApp, email, or booking channel). Applicable deductions from the 25% advance (non-refundable) are as follows:

• 36 hours before scheduled pickup: Advance forfeited (25% of Booking). No extra penalties.
• 24 to 36 hours before pickup: 50% of total tour cost charged. Balance may be refunded/credited at Company’s discretion.
• 4 to 24 hours before pickup: 75% of total tour cost charged. No refund.
• Less than 4 hours before pickup: Treated as No-Show. 100% of total tour cost charged; advance forfeited; treated as new booking if rebooked.

7.2 No-Show Policy:

If you fail to board at pickup point within the scheduled time, or cancel within 4 hours, it’s a no-show. No refund applicable and full cost is charged.

7.3 Cancellation by Company:

Company may cancel due to vehicle breakdown, driver unavailability, operational or safety issues. In such cases, you are entitled to either a full refund of the advance or an alternative arrangement at no extra cost.

7.4 Refund Processing:

Eligible refunds will be processed within 5–7 business days, credited to the original payment method unless agreed otherwise.

7.5 Exceptional & Force Majeure Situations:

If cancellation is due to natural calamities, government restrictions, political unrest, vehicle failure beyond reasonable control, or other force majeure, the advance is forfeited. However, you may request a voucher equal to paid amount, redeemable for future bookings.